Feedback looks different depending on your role.
Which is your role?
Quicksearch is a web based feedback system for the whole company’s analysis and improvement work.
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Customers usually want to provide feedback on what they buy, but only of the process is smooth.
Quicksearch helps companies with quick feedback and to conduct a dialogue with their customers. With the help of Quicksearch the customer can answer questions in a quick and simple way. Short and regular surveys by e-mail, web, and SMS confirm that you deliver an experience and makes it easy to solve the customers’ problems as they arise.
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The surveys are obviously responsive and we design them according to your wishes.
Employees
Employees are accustomed to answering surveys, but selldom see the effect.
Quicksearch helps employees to express their opinions and become a part of a democratic improvement process. With the help of Quicksearch employees can answer questions both anonymously and individually. Appropriate surveys, both general and event-driven, confirm that the organisation provides opportunities for commitment and work results. Development areas are immediately identified and fixed so that the dissatisfaction does not spread.
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Our surveys are stylish and clear in order to increase commitment. The surveys are obviously responsive.
Team manager
The team wants to know how things are developing.
Quicksearch provides regular feedback on what the customers and employees think, both what works and what needs to be improved. Here you find out what customers and employees want you to fpcus on. Quicksearch delivers individual feedback to the team’s personnel that are received directly from the customer. Both the strengths and areas for improvement are highlighted, so the team knows what they need to do to improve.
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Different processes are being followed continuously here and through different time perspectives. How does the trend look like? What are our strengths and weaknesses?
Customer service
The customer service wants to deliver an outstanding performance. Quicksearch helps them to understand how to do this based on feedback.
Quicksearch helps the customer service to map the customer experience. The easy to use interface shows the callcenter personnel who are the ambassadors, passives or detractors so that they can act upon it.
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Here you can clearly see all the incoming responses. You see directly if it’s a detractor or a promoter.
CX expert
The CX expert wants to better understand what is behind the customer experience and what drives growth and success.
Quicksearch provides the insight you need to create value for both your customer and your company. This helps in understanding important key drivers and to prioritise improvements. With Quicksearch the areas that affect customer satisfaction and loyalty are analysed. We give you the opportunity to get to the basis of problems that are hidden in large amounts of text and data from surveys, social media, e-mail and more.
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In our analysis tool you can do advanced analysis and easily publish the result in the correct format.
HR expert
The HR expert wants to better understand what’s behind loyalty and what drives commitment.
Quicksearch provides insights into stress, equality, empowerment, culture and values. Find out what makes employees love their workplace. With Quicksearch the areas that effects employee satisfaction and the will to recommend the workplace are analysed. Feedback from important processes like recruitment and onboarding means that the problems can be solved directly.
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Here you get a clear overview over the current HR processes. You can continuously measure eNPS in different processes.
HR manager
The HR manager wants to get an overview of the environment, competence and see the employees as the company’s most important asset.
Quicksearch provides the insights that you need to create effective teams and a successful organisation. You will be able to find the balance in the organisation, leadership and competence. The opportunity is given to follow up key figures, prioritise areas for improvement and investing in that which creates ambassadors and teamwork.
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Here you get a clear overview of your total eNPS. You can filter the results to do further analysis’s.
CEO
The CEO wants to improve the organisation’s overall capacity, whether in terms of quality, growth, profitability or other goals.
Quicksearch gives an overview and transparency of feedback from customers and employees. See the customer in the eye! The CEO will basically be able to talk to customers and employees directly. Quicksearch’s dashboard gives an overview and clarity of the weak points of the business and the benchmark shows how the company performs in comparison with others.
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As CEO you follow the trend. Get an overview of NPS in the different processes and look deeper if necessary.
Quicksearch combines systems and knowledge for ongoing surveys that quickly creates measurable results and gives long-term success.
Swedish standard for ongoing surveys will show you as respondent that a survey is short, quick and relevant. Read more here.