NPS® helps you to…
1) Conduct event driven surveys directly connected to each event.
2) Give automated reports to employees so that they can get an insight and act directly. In this way they can continually improve their service, their routines and behaviours.
3) Immediately detect risks and openings in relationships – continuous feedback can give you a head start of more than 10 months compared to your competitors.
4) Quicksearch gives you not only NPS® in real time, but also warns you for dissatisfied customers which means that you can immediately follow up, solve your problems, and turn them into promoters.