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Insights & Actionable Feedback

We develop people and organizations through insights and actionable feedback.

Customersurveys [CX]

See and understand the customer's needs and expectations. Measure, analyze and act with the help of ongoing customer surveys and build long-term relationships with your customers. See products here

Employeessurveys [HR]

Do you want to involve the employees in the company's improvement process? Know what they think and get a clear overview of the organization's strengths and areas for improvement? See products here

Feedback looks different depending on the role - Which is yours?

Download our CX and HR white papers on feedback!

Are you really being recommended?

With ongoing feedback, you can save fragile relationships and create committed ambassadors!

NPS - Net promoter score

With NPS you find out how your customers perceive your company. The method is one of the best for analyzing your brand, product or service. NPS provides an answer to the question "to what degree are you willing to recommend x to a friend or colleague".

Analyze & Act

In addition to continuously asking the NPS® question after important events, it is about building routines and processes to be able to act. The NPS system then includes what you should act on, who should act and how you should contact the customer.

Ambassadors (Promoters)

Ambassadors are those who respond high (9-10) and who are your most loyal customers. They are willing to put their own reputation on the line to recommend you to a friend. And ambassadors can be used to the company's advantage!

Detractors

Critics are those who answer low (0-6) and to some extent talk negatively about your organization, product or service. Here, an active measure is required to minimize brand destruction.

Software & Consultant

Insight is not enough. You have to be able to do something about the negative and take advantage of the good. Quicksearch's software gives you the right tools to drive improvement work.

Knowledge bank

Knowledge bank for those who work with customer experience or within HR. Take part in articles, customer cases and webinars to gain insight and develop your business.

Benchmark

Want to know your competitors' NPS®? Are you perceived as better or worse? We offer industry analyzes within most segments in the Nordics.

See live how it works

We show and review how our CX services at Custom can improve work for you and your business.

Fill out the form and we'll get back to you as soon as we can. It is also possible to call us directly on +46 (0)35-100 330. Or email to marknad@quicksearch.se

See live how it works

We show and review how our CX services on the Enterprise package can improve work for you and your business.

Fill out the form and we'll get back to you as soon as we can. It is also possible to call us directly on +46 (0)35-100 330. Or email to marknad@quicksearch.se

See live how it works

We show and review how our CX services on the Premium package can improve work for you and your business.

Fill out the form and we'll get back to you as soon as we can. It is also possible to call us directly on +46 (0)35-100 330. Or email to marknad@quicksearch.se

See live how it works

We show and review how our HR services can improve work for you and your business.

Fill out the form and we'll get back to you as soon as we can. It is also possible to call us directly on +46 (0)35-100 330. Or email to marknad@quicksearch.se

See live how it works

We show and review how our CX services can improve work for you and your business.

Fill out the form and we'll get back to you as soon as we can. It is also possible to call us directly on +46 (0)35-100 330. Or email to marknad@quicksearch.se