Advice when implementing NPS Program

1. Measure continuously – to have the NPS question in an annual customer survey provides relatively little compared to continuous tracking of a process or a touchpoint. By measuring continuously you have completely different opportunities to monitor your progress and create actions. By reacting immediately on a negative customer experience you show the customer that […]

Quicksearch at the Sales Conference

The advertising company Vendamore inspired us how to work with re-targeting. Prosales explained how the new role of sales du to changes in the buying process and how it requires better content for customers as well as a situation-based leadership from the sales personnel. Quicksearch hade numerous talks and presentations where we could demonstrate to […]

Differences between CSI and NPS

[mp_row] [mp_span col=”6″] [mp_row_inner] [mp_span_inner col=”12″] [mp_heading] Customer Satisfaction [/mp_heading] [/mp_span_inner] [/mp_row_inner] [mp_row_inner] [mp_span_inner col=”12″] [mp_text margin=”none,none,none,none”] 1. Measures mean value 4,5 or 80%. What does that mean? 2. Many questions ..few respondents can endure to overthink all response alternatives. 3. 1-2 times per year Asks customers long time after the experience [/mp_text] [/mp_span_inner] [/mp_row_inner] [/mp_span] [mp_span col=”6″] […]