Differences between CSI and NPS

[mp_row]

[mp_span col=”6″]

[mp_row_inner]

[mp_span_inner col=”12″]

[mp_heading]

Customer Satisfaction

[/mp_heading]

[/mp_span_inner]

[/mp_row_inner]

[mp_row_inner]

[mp_span_inner col=”12″]

[mp_text margin=”none,none,none,none”]

1. Measures mean value
4,5 or 80%. What does that mean?

2. Many questions
..few respondents can endure to overthink all response alternatives.

3. 1-2 times per year
Asks customers long time after the experience

[/mp_text]

[/mp_span_inner]

[/mp_row_inner]

[/mp_span]

[mp_span col=”6″]

[mp_row_inner]

[mp_span_inner col=”12″]

[mp_heading]

Net Promoter Score

[/mp_heading]

[/mp_span_inner]

[/mp_row_inner]

[mp_row_inner]

[mp_span_inner col=”12″]

[mp_text margin=”none,none,none,none”]

1. Measures promoters/detractors
Raises the bar and lets you aim for “wow”

 2. Short and relevant
“The one number you need to grow…”
3. Fundamet for change
“NetPromoterSystem” gives basis for action close to event.

[/mp_text]

[/mp_span_inner]

[/mp_row_inner]

[/mp_span]

[/mp_row]


Interested in more information?

How fun! We are ready to answer all your questions.
Fill in your details and we will contact you shortly.

Sidfotsformulär

  • This field is for validation purposes and should be left unchanged.